Our Commitment to Accessibility
First Fidelity Mortgage, Inc. is committed to ensuring that our website, online mortgage application, electronic documents, and digital services are accessible to all individuals, including those with disabilities. We believe everyone should have equal access to information about our mortgage products and services.
We strive to provide an accessible and user-friendly experience in accordance with applicable accessibility and nondiscrimination laws, including the Americans with Disabilities Act (ADA).
Accessibility Standards
We are continually working to improve the accessibility and usability of our website and digital services. Our goal is to align with the relevant standards established by the World Wide Web Consortium (W3C), including the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.
These guidelines provide recommendations for making digital content more accessible to individuals with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities.
Ongoing Accessibility Improvements
While we make reasonable efforts to ensure our website and digital content are accessible, certain pages, features, or materials may not yet fully meet all accessibility standards.
We are committed to identifying and addressing accessibility barriers as they arise and continually improving the accessibility of our digital services.
Online Mortgage Applications & Electronic Documents
Our commitment to accessibility extends to our online mortgage application platform, electronic disclosures, loan documents, and other digital communications.
If you experience difficulty accessing or completing an online mortgage application, reviewing electronic documents, or using any of our digital services, we encourage you to contact us for assistance.
We will make reasonable efforts to provide alternative access, accessible document formats, or appropriate accommodations in accordance with applicable law.
Third-Party Websites & Services
Our website may contain links to third-party websites, applications, or services, including platforms used to facilitate mortgage applications and electronic transactions.
Although we encourage our third-party service providers to maintain accessible digital experiences, we do not control the accessibility features or content of independently operated websites and platforms.
If you encounter accessibility difficulties when using a third-party service associated with your mortgage application, please contact us so we can assist you in accessing the information or services you need.
Accessibility Assistance & Feedback
If you experience difficulty accessing any portion of our website, online mortgage application, electronic documents, or digital services, or if you wish to report an accessibility concern, please contact us during normal business hours.
First Fidelity Mortgage, Inc.
Email: loaninquiry@ffmlending.com
Website: https://ffmlending.com
We welcome feedback regarding the accessibility of our services and will make reasonable efforts to address accessibility concerns and provide appropriate assistance in a timely manner.
Equal Access to Mortgage Services
First Fidelity Mortgage, Inc. is committed to providing equal access to its mortgage products and services. Individuals requesting accessibility assistance or reasonable accommodations will not be treated unfavorably or denied consideration for mortgage financing because of a disability or an accessibility-related request.
Statement Updates
We may periodically review and update this Accessibility Statement to reflect improvements to our website, digital services, accessibility practices, and applicable legal requirements.